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Home Posts tagged "Customer Service and Sales"

Tag: Customer Service And Sales

Customer service and sales. They are not totally different. As we see, some activities are different in both while some are similar. In companies, departments of both are being kept different. It is just for better management. So that people can focus on particular thing and contribute more. Ultimately, they have to be under one unit – Business Development / Continuous Business improvement. There will be some support and communication from both ends for betterment of company growth.

If we see the quotes in my answer, both are about knowing your customer better and give them what they need. Sales and Service both are part of each other. One cannot stay without other. If there is no sale, no service will be there. If there is no service, customers will not buy the  product. Hence, Sales and service are part of the one department and there will be communication of what’s happening on both part.

Articles about "Customer Service And Sales"

outsource customer support

The A to Z of Outsource Customer Support

By Camille Denise Rellosa | Blog, Customer service | 26 April, 2019 |

A An Agent is a vital part of outsourcing customer support since they are the ones who connect businesses to their customers by taking care of their needs and keeping them informed of what the company has to offer. C Proper Communication is needed for Agents and Clients or Customers to understand one another andExplore Now

excellent customer service

How to provide excellent customer service?

By Emy Bautista | Business advice, Customer service, Outsourcing | 6 March, 2017 |

Excellent customer service is mandatory. Most definitions would describe customer service as a process or the act of taking care of customer’s needs and ensuring customer satisfaction. Customer service is an important part of a company’s strategy, but as Bruce Himelstein, a former chief marketing officer at The Ritz-Carlton Hotel Company pointed out in hisExplore Now

outsourcing customer service

Benefits of outsourcing customer service for your small business

By Emy Bautista | Business advice, Customer service, Outsourcing | 19 January, 2017 |

When somebody mentions outsourcing customer service, the image of those huge call centres from a scene in Outsourced or The Best Exotic Marigold Hotel often comes to mind. For most people, customer service outsourcing is a strategy reserved only for Fortune 500 companies. That is no longer the case today. Outsourcing customer service is aExplore Now

mobile wallets

Are Mobile Wallets The Future of Your Business?

By Emy Bautista | Business advice, Digital marketing, Online marketing | 4 October, 2016 |

We are so attached to our phones that any related idea or technology is automatically a surefire success. Mobile wallets made a worldwide buzz back in 2014 when Apple announced Apple Pay. In sum, it is a mobile payment app that facilitates card-less and cash-less transactions. Google, Samsung and others followed with their platforms. What areExplore Now

Marketing Automation

Marketing Automation: The Modern Way to Advertise

By Pau Llames | Digital marketing, Online marketing, Outsourcing | 16 September, 2016 |

Automation has made life so much easier and fun, even in marketing. It streamlines all marketing and sales repetitive tasks with automated solutions, which reduces costs and human errors. These days, software and technologies are used to enhance promotional strategies across the globe. These things are individually referred to as marketing automation. Online marketers useExplore Now

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  • outsource digital marketing

    The A to Z of Digital Marketing

    A Adwords is a form of  PPC or Pay-Per-Click paid advertisement that

  • outsource customer support

    The A to Z of Outsource Customer Support

    A An Agent is a vital part of outsourcing customer support since

  • outsource accounting

    The A to Z of Outsource Accounting

    A Accounting is an important element in any business since it’s the

  • all about outsourcing

    The A to Z of OUTSOURCING

    A Accounting is usually one of the first departments small business outsource

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