Call us:  +63 2 957 7488
contact@bureauserv.com
  • Local Sites
    • Australia
    • Singapore
    • United Kingdom
Bureauserv LimitedBureauserv LimitedBureauserv LimitedBureauserv Limited
  • Home
  • Services
    • Customer Service and Sales
    • Digital Marketing Services
      • Web Design and Development
      • What is (SEO) Search Engine Optimisation?
    • Accounting, Bookkeeping and Payroll
    • Virtual Assistant
  • About Us
  • Careers
  • Blog
  • Contact Us

Benefits of outsourcing customer service for your small business

    Home Blog Business advice Benefits of outsourcing customer service for your small business
    outsourcing customer service

    Benefits of outsourcing customer service for your small business

    Business advice, Customer service, Outsourcing

    When somebody mentions outsourcing customer service, the image of those huge call centres from a scene in Outsourced or The Best Exotic Marigold Hotel often comes to mind. For most people, customer service outsourcing is a strategy reserved only for Fortune 500 companies. That is no longer the case today.

    Outsourcing customer service is a viable option even for SMEs and entrepreneurs. There is no substitute for the quality of service and product knowledge that a business owner could provide. However, as the company grows, demands from the different areas of the business multiply.

    If you can no longer keep up with the customer service demands, it may be time to consider outsourcing. Here are some benefits of outsourcing customer service for your business.

    Benefits of outsourcing customer service

    Dedicated customer service team

    Some of you may cringe at the idea of allowing somebody else to answer your calls. Entrusting the quality of your customer service to strangers is daunting. If your customers are used to hearing you answer the phone, they may find the change off-putting. But if you are too busy that people are talking to your voicemail message most of the time and you are forgetting to make those return calls you promised, then it’s time for you to make the change.

    Outsourcing customer service would ensure that somebody is available to answer calls to your company. Outsource companies have a redundancy procedure in place, so you will not have to worry about absences and breaks.

    Flexibility

    A customer service support could provide flexible coverage, depending on your business needs. If you need support beyond your business hours, outsourcing is the most practical option. You can close your office or shop for the day while your remote customer service staff continues taking calls for your business.

    If your business has seasonal demands, you will benefit from outsourcing. You can get additional support during peak season and end the contract when the business slows down.

    Scalability

    For a growing business, the need for customer service support may fluctuate overtime. You can start with a “share” agent and as your requirements increase; you progress to having a dedicated agent/s then add more people or hours depending on the needs of your business. If your needs decrease, it is easier to renegotiate your contract with the outsource partner than terminate a full-time staff.

    Increased productivity

    Paying someone else to do a job you or your current staff had been doing may seem impractical and an added cost but consider the time spent in answering customer service queries. Is it really the best use of your time? If your staffs have other things to do, taking customer service calls could be disrupting their work and affecting your company’s productivity. Outsourcing will allow you and your staffs to focus your energy on your primary tasks and further grow your business.

    Lower cost

    You can always hire an in-house staff, but if you are just starting up and the calls are not that many, you may want to start with an outsourced team. With outsourcing, you can hire a team overseas and take advantage of lower hourly rate. Some companies offer “share” services wherein their representatives are handling multiple clients, and the cost is spread out to the different accounts. In addition, you save from not having to invest in facilities, equipment and operations.

    Professional Service

    If your staff handling the customer service calls were not hired and trained in this area, they might not have the knowledge and skills to perform the job effectively. Outsourcing allows you to work with people who are experts in the field. Also, they have the training and experience in this area and are capable of handling different situations that may arise.

    Outsource companies also have quality assurance and performance metrics in place to ensure that customers are receiving the best service possible.

    Access to top of the line technology

    Good equipment incurs additional cost for the business. You can have access to the top of the line IVR and VOIP technology by partnering with an established customer service company. They have invested in these types of equipment, and it is part of their service to ensure that your customers receive the best experience possible.

    Add depth to your organisation

    If you are a small company, having outsourced customer service representatives would provide additional depth to your organisation. Having different people answering the phone would give the impression of a larger and more established organisation. As a result, customers may feel more comfortable buying a product or service from your company. 

    So, take your customer service to the next level. Call us at 08 6500 9777 to know more about our services or leave a message, and we’ll contact you.

    Customer Service, Customer Service and Sales, Customer service Philippines, Offshore Outsourcing, Outsourcing, Outsourcing customer service

    Related Post

    • excellent customer service

      How to provide excellent customer service?

      Excellent customer service is mandatory. Most definitions would describe customer service as a process or the act of taking care of customer’s needs and ensuring customer satisfaction. Customer service is an important part of aExplore Now

    • outsource customer support

      The A to Z of Outsource Customer Support

      A An Agent is a vital part of outsourcing customer support since they are the ones who connect businesses to their customers by taking care of their needs and keeping them informed of what theExplore Now

    • all about outsourcing

      The A to Z of OUTSOURCING

      A Accounting is usually one of the first departments small business outsource because hiring and training new employees are more tedious than having a licensed accountant take care of your finances. C Customer Service maybeExplore Now

    • why you should outsource to bureauserv

      Why Outsource to the Philippines with Bureauserv?

      Reasons why you should outsource to Bureauserv Outsourcing offers many benefits especially for SMEs. Outsourcing allows companies to focus on their core businesses without sacrificing the quality and efficiency in other areas of their operation. For companiesExplore Now

    • semantic seo

      How to do semantic SEO?

      How to do SEO in 2017? There is no single, simple answer. Like most technologies, SEO is a complex and ever-changing concept. However, one idea that stands out from our research is the greater emphasisExplore Now

    Our Services

    Inbound customer service; outbound telemarketing and sales support, email marketing, lead generation, CRM, and e-commerce
    Web design and development; SEO and Social Media Marketing
    Accounting and bookkeeping; payroll and data processing Virtual Assistant

    Recent Posts

    • outsource digital marketing

      The A to Z of Digital Marketing

      A Adwords is a form of  PPC or Pay-Per-Click paid advertisement that

    • outsource customer support

      The A to Z of Outsource Customer Support

      A An Agent is a vital part of outsourcing customer support since

    • outsource accounting

      The A to Z of Outsource Accounting

      A Accounting is an important element in any business since it’s the

    • all about outsourcing

      The A to Z of OUTSOURCING

      A Accounting is usually one of the first departments small business outsource

    About Us

    Bureauserv Limited specialises in providing innovative and cost-effective business outsourcing solutions with advanced computer telephony applications. We are committed to assisting businesses achieve their desired growth by developing services tailored to their specific needs.   Explore Now..

    Our Services

    Inbound Customer Service; Outbound Telemarketing and Sales Support
    Digital Marketing, SEO, Web Design
    Accounting and Bookkeeping; Payroll and Data Processing
    Virtual Assistant and Admin Support

    Newsletter

    • This field is for validation purposes and should be left unchanged.

    Links

    Home | Services | About Us | Careers | Blog | Terms of Use | Privacy Policy

    Recent Posts

    • outsource digital marketing
      Comments Off on The A to Z of Digital Marketing

      The A to Z of Digital Marketing

    • outsource customer support
      Comments Off on The A to Z of Outsource Customer Support

      The A to Z of Outsource Customer Support

    Copyright 2021 Bureauserv Limited. | All Rights Reserved
    • Home
    • Services
      • Customer Service and Sales
      • Digital Marketing Services
        • Web Design and Development
        • What is (SEO) Search Engine Optimisation?
      • Accounting, Bookkeeping and Payroll
      • Virtual Assistant
    • About Us
    • Careers
    • Blog
    • Contact Us
    Bureauserv Limited
    Enhance customer service and sales
    • This field is for validation purposes and should be left unchanged.
    Enhance customer service and sales